18+ | Gaming is for entertainment — not a source of income. If you feel something is wrong, contact Support immediately.

Jelevo Responsible Gaming — Protect Yourself While Having Fun

Jelevo wants you to enjoy gaming — but always within your own boundaries. Your well-being matters to us far more than wins or losses.

If you feel you may be experiencing a gaming problem, reach out to us via live chat right now — our dedicated team is here to help.

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Protection Tools
Deposit Limit
Daily / Weekly / Monthly
Self-Exclusion
7 days to 5 years
Time Limits
Daily Gaming Time Control
Loss Limit
Maximum Loss Within a Set Period
Jelevo's Responsible Gaming Commitment
We don't just offer games — we make sure you're protected too
Set Your Own Limits

Log in to Jelevo at any time to set your own deposit, session time, and loss limits. Once set, these limits can only be changed after a cooling-off period.

Real-Time Session Reminders

Jelevo automatically reminds you how long you've been playing. Notifications are sent at 30-minute, 1-hour, or custom intervals to help you stay aware of your time.

Self-Exclusion Feature

If you feel you need a break, you can request self-exclusion. Your account can be suspended for anywhere between 7 days and 5 years. During this period, you will not receive any promotional messages.

Age Verification & Minor Protection

Jelevo strictly enforces an 18+ policy. Age verification is mandatory at registration. If there are minors in your household, we recommend using parental controls on your device.

Expert Support Referral

Our customer support team is ready to discuss not just gaming issues, but gaming addiction as well. If needed, we can connect you with a professional counselor.

Transparent Spending History

On Jelevo's transaction page, you can view your full history of deposits, bets, and withdrawals. It gives you a clear picture of your monthly spending at a glance.

How the Protection Tools Work
Log in to Jelevo and enable these tools anytime from Settings
Deposit Limit
Deposit Limit

Set a maximum deposit limit on a daily, weekly, or monthly basis.

How to enable:Settings → Security → Deposit Limit → Enter Amount → Save
Time Limits
Gaming Time Control

Set a daily limit on how much time you spend gaming.

How to enable:Settings → Responsible Gaming → Time Limit → Select Hours
Loss Limit
Loss Limit

Set a cap on how much you're willing to lose within a given period — before you start playing.

How to enable:Settings → Responsible Gaming → Loss Limit → Enter Amount
Cooling-Off
Cooling-Off Period

Take a break of 24 hours to 6 weeks. You will not be able to log in during this period.

How to enable:Settings → Responsible Gaming → Cooling-Off → Select Duration
What Does Responsible Gaming Mean?
Jelevo's Approach

Responsible gaming means treating gaming as a form of entertainment — not the center of your life. When you place a bet on Jelevo, you're taking part in something fun. But when gaming starts to affect your finances, relationships, or mental well-being, it's no longer healthy.

From day one, Jelevo has believed that a happy, healthy user is our greatest long-term asset. That's why we offer responsible gaming tools not just out of compliance, but because we genuinely believe they matter.

Why Can Gaming Become a Problem?

Gaming or betting addiction can affect anyone — regardless of age, education, or financial background. Some people are naturally more at risk. Using gaming as an escape from stress, loneliness, or financial hardship is one of the most common triggers for problem gambling.

Responsible gaming doesn't mean you can't play. It means playing with awareness, staying within your limits, and taking action the moment something feels off.

The Golden Rules of Healthy Gaming

Jelevo's five key tips:
1. Only play with money you can afford to lose without affecting your household.
2. Set your budget before you start playing — and stop when it runs out.
3. Don't chase wins by increasing your bets after a lucky streak.
4. Don't chase losses by placing more bets — it only makes things worse.
5. Never let gaming take priority over family, friends, or work.

Protecting Other Family Members

If minors have access to your device, use parental control software to prevent them from accessing Jelevo. Enable the biometric lock on the Jelevo app so no one else can use your account.

If you think a family member is struggling with a gaming problem, talk to them openly. Don't leave them to face it alone — acknowledging the problem is the first step toward solving it.

8 Warning Signs of a Problem
Repeatedly spending more than your budget
Placing more bets to chase losses
Hiding your gaming from family or friends
Feeling restless or irritable when not gaming
Skipping work or sleep to play
Unable to take a break from gaming
Gaming with borrowed money or by dipping into savings
Using gaming to cope with stress
If two or more of these signs apply to you, contact Support right away.
Quick Self-Assessment
Did you go over your gaming budget last month?
Yes
No
Has gaming caused conflict with your family?
Yes
No
Finding it hard to stop?
Yes
No

Jelevo's Responsible Gaming Commitment

Our commitment goes beyond words — we back it with action

Our Commitments

We will never promote gaming to minors
Self-exclusion requests will be activated within 2 hours of receipt
We will not send promotional messages to users showing signs of problem gaming
We will proactively reach out if we detect suspicious gaming patterns
We will always keep protection tools free and easily accessible
We adhere to GamCare and international responsible gaming standards
We will have our responsible gaming programme independently audited every year
Get in Touch for Help

If gaming becomes a problem, you don't have to face it alone. Reach out through Jelevo Support or the resources below.

Jelevo Live Chat24/7 Support in Bangla
support@jelevo.betResponsible Gaming Team
GamCare SupportInternational Gaming Problem Counseling
Understand Your Risk Level
Safe EntertainmentCaution ZoneNeed Help
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This updates when you complete the self-assessment.

Frequently Asked Questions
Answers to questions about free spins and winnings

Claiming your daily free spins or daily login bonus is simple — just log in to your account within the set time each day. Check the "Today's Offers" or "Daily Rewards" section on the home page of the app or website for full bonus details. Free spins are typically tied to specific slots games, which will be clearly stated on the offer page. Go to the Bonus section and tap "Claim" to add it to your account. Some offers expire in 24 hours, others in 48 hours — so claim on time or you'll miss out. Keep push notifications enabled on the app to be instantly notified of new offers.

When you win a bet, the amount is credited to your Jelevo wallet instantly — as soon as the match result is confirmed, usually within a few minutes of the final whistle. Winnings from slots or casino games appear in your wallet immediately. Once you request a withdrawal, funds typically reach your bKash or Nagad account within 5 to 15 minutes. However, if your winnings came from a bonus, withdrawal is not available until the wagering requirements are met. Bank transfers may take between 2 and 24 hours. Withdrawals requested after midnight may be processed the following morning — though Jelevo always aims to complete payments as quickly as possible.
Enjoy Responsibly

Play on Jelevo on your own terms — set safe limits and enjoy the experience

Join as a new member and claim your welcome bonus — but always stay within your budget.

18+ | Don't bet beyond your means | GamCare Member
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