Protecting your personal data is our top priority at Jelevo. This policy explains what data we collect, why we collect it, and how carefully it is handled.
All your data is secured with 256-bit TLS 1.3 encryption. Using bank-grade security, Jelevo protects everything from your password to your payment details.
Jelevo never sells your personal data to third parties. Your information is never shared with advertisers, data brokers, or marketing companies.
You have full rights to view, correct, or delete your personal data. Submit a request to customer support at any time and it will be handled within 30 days.
Jelevo collects only the information strictly necessary to provide its services. No excessive or unnecessary data is gathered.
Independent cybersecurity experts audit Jelevo's data protection systems every year. Any vulnerabilities identified are addressed immediately.
In the event of a data breach, affected users will be notified within 72 hours. This is our commitment.
When you create an account or use services on Jelevo, certain information is collected as a natural part of the process. This information falls into two main categories — what you provide directly, and what is collected automatically.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity information | Name, date of birth, NID number | During registration & KYC verification |
| Contact information | Mobile number, email | During account registration |
| Financial Information | BKash/Nagad number, bank account | At the time of payment |
| Device information | IP address, browser, OS | Each session |
| Gaming Activity | Bet history, wins and losses | Time spent playing |
Passwords are always stored as encrypted hashes — not even Jelevo staff can view your password. Full financial card numbers are never stored on Jelevo's servers.
Jelevo uses your data only for specific, legitimate purposes. No information is ever used for unnecessary or unrelated activities.
Jelevo's servers are hosted in internationally certified data centers with 24/7 physical and digital security. All data is backed up across multiple geographic locations to prevent data loss in the event of an unexpected issue.
Your account data is stored in our database using AES-256 encryption. Sensitive information such as payment details is kept in a separate encrypted vault accessible only to authorized systems — no direct human access is permitted.
Jelevo never sells your data. However, limited information may be shared with trusted partners to operate our services. In every case, strict data protection agreements are mandatory.
We do not share personal information with advertising networks, social media platforms, or data analytics companies. Any data used for analytics is anonymised beforehand.
Jelevo uses cookies and similar technologies on its website and app to enhance the user experience and to understand how well the site is performing.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause issues with login and payments.
As a Jelevo user, you have the following rights over your personal data:
You have the right to know what personal data we hold about you.
You may request corrections to any inaccurate information.
You may request deletion of your data after closing your account.
You may object to your data being used for any specific purpose.
Request a copy of your data exported in a standard portable format.
You may request that we limit how your data is processed under certain circumstances.
Jelevo's services are intended exclusively for users aged 18 and above. We do not knowingly collect information from minors.
Age is verified at the time of registration. If there is any doubt, identity is confirmed through KYC using a national ID. If a user is found to be a minor, their account is immediately closed and all associated data is deleted.
If a parent or guardian believes their minor child has created an account, please contact support@jelevo.bet immediately.
Jelevo does not retain data longer than needed. Retention periods vary depending on the type of information:
Once the retention period ends, data is automatically deleted or anonymized. This is an automated process that runs on a regular schedule.
Jelevo may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes — particularly those affecting your rights or how your data is used — you will be notified in advance by email or in-app notification.
For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.
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