From payments to bonuses, security to live scores — find answers to Jelevo's most frequently asked questions all in one place.
Deposits via bKash, Nagad, or Rocket are typically credited within 1 to 5 minutes. Bank transfers may take up to 30 minutes.
Every transaction and piece of personal information on Jelevo is protected by 256-bit TLS encryption. Your data is never sold to third parties.
Refer a friend and earn a bonus on their first deposit. Share your referral code — the more friends you refer, the more bonuses you earn.
In Jelevo's Sports section, you'll find real-time live scores and live streams for select matches — enjoy the game while you bet.
The Jelevo app and website are fully available in Bangla, English, and other languages. You can change the language at any time from Settings.
Chat with us in Bangla directly via live chat, email, or phone. Our team is always ready to help with any issue.
Filter by category below or click directly on a question
To join Jelevo's referral program, go to the "Referral" section of your account — there you'll find your personal referral code and a shareable link.
When your friend registers using that code or link and makes their first deposit, you will receive a percentage of their deposit 10% as a bonus — up to a maximum of ৳500. For example: if your friend deposits ৳2,000, you will receive ৳200.
To withdraw a referral bonus, a minimum 10x wagering requirement applies — meaning if you receive a ৳200 bonus, you must place ৳2,000 in bets before withdrawing. You cannot refer the same person multiple times — each mobile number and device is counted only once.
Deposits via bKash or Nagad are typically within 1 to 5 minutes credited to your Jelevo balance. Bank transfers may take up to 30 minutes. During peak hours at night, there may occasionally be a delay of up to 15 minutes.
If it still hasn't arrived after 15 minutes:
If your money was deducted but the amount was not credited, contact the support team Within 2 hours will be added manually.
Wagering (rollover) is the condition for converting bonus funds into withdrawable cash. The wagering requirement for the welcome bonus at Jelevo is 20x।
Let's break it down with an example: You deposit ৳1,000 and receive a ৳1,000 bonus. To withdraw it, you must place bets totalling (deposit + bonus = ৳2,000) × 20 = ৳40,000.
Key Rules:
The easiest way to recover a forgotten password is via OTP verification. If your registered mobile number is still active:
If your mobile number has changed: Email support@jelevo.bet. To verify account ownership, you'll need to provide the name used during registration, your old mobile number, and details of your last two transactions. Once verified, this typically takes within 24 to 48 hours your account will be recovered.
Yes, Jelevo offers both features in one place:
Live Scores & Statistics: on the Sports page Click on any live match to see real-time scores, over-by-over updates, wickets, cards, and detailed statistics. It's completely free and no login is required.
Live Video Streaming: Live streaming is available for selected matches — you must be logged in and have an active bet on that match (minimum ৳50 bet). Matches with available streams will display a video icon.
The streaming experience is even better on the mobile app — Download the App and enable push notifications so you're alerted before your favourite matches begin.
Jelevo treats your security as its top priority. The technical layers of protection include:
Your data is never sold to advertisers or third parties. To learn more, Privacy Policy Read.
Changing the language on the Jelevo website and app is quick and easy:
Languages currently supported by Jelevo: Bengali, English, Hindi and several other regional languages. The Bengali interface is fully complete — all menus, bonus offers, and support are available in Bengali.
If you can't find your answer in the FAQ, contact us directly.
Register for free, get a 100% bonus on your first deposit, and enjoy Bangladesh's premier gaming platform.